Payment & shipping

Payment

• Do I make a secure payment through your website?
• I've paid my order, but it's marked as "invoiced". Why?
• I was charged an international Service Fee. Why?
• Can I pay through PayPal?
• We are placing an order as a company. Can you send us an invoice?
• What payment methods do you offer?

Shipping

• How long is the delivery time?
• Can I pay to get the order delivered faster?
• Can I track my order?
• Can I change my delivery address?
• Do you ship to military bases (FPO/AP addresses)?
• Do you ship to PO boxes?

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Discounts

• Do you have any specials on at the moment?
• Do you have student discounts?
• I received a value code, but now I've lost it. Help!
• I have a value code but forgot to enter it. What can I do?
• Can I combine several value codes?
• My discount code isn't working!

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Claims

• Help! My planner is damaged!
• Can I return my order?
• My planner has a printing mistake. What now?
• What's your return policy?